Delivery, Order & Refund Policy

Order & Refund Policy

1. All goods and services sold are not refundable. This is regardless if we have already delivered the products as (i) we may have already ordered material and commenced on fabrication; (ii) we may have already booked our manpower for the day of the event, and have rejected other projects.
2. All goods & services will remain chargeable at 100% if the product or service is no longer required.
3. For non-event products or services, our customers will be informed via WhatsApp or Email 1 day in advance. Any re-delivery will be chargeable at $35.
4. All lead time is based on confirmation of payment & artwork. If you have not made payment or provided a low-resolution artwork that is not possible for us to use, the order is not confirmed and will not be processed.